Nederlandse Vereniging voor Rechtspraak

Met het Procurios Platform kunnen we onze contributie en alles daaromheen heel goed beheren. Veel beter dan we ooit konden.

Geert van Rhee directeur bij Nederlandse Vereniging voor Rechtspraak

December 2021: Nederlandse Vereniging voor Rechtspraak

1

Overstap van kluwen software naar één platform

De NVvR stapte over van onoverzichtelijke losse software naar het Procurios Platform

2

Meer inzicht en 100% grip op contributies

De NVvR heeft meer inzicht in ledenbehoeften en de administratie van contributies fors vereenvoudigd.

Professional association for judges and public prosecutors

The NVvR (the Dutch acronym for the association) is the professional association for public prosecutors and judges in the Netherlands and represents their interests in the public and political debate. The association does this by, among other things, monitoring the quality and accessibility of the justice system. The Netherlands has about 2400 judges and 800 public prosecutors. Approximately 70 percent of them are members of the trade union and professional association NVvR. Judges and public prosecutors have a very responsible role in the Netherlands. Every year they handle around 1.7 million legal cases and they help ensure Dutch society is a safe society.

The professional association NVvR focuses primarily on retaining its membership and demonstrating its value through its members. Therefore, the association has recently undertaken a reorientation, in order to remain relevant to its members. Director Geert van Rhee: "A few years ago, the prevailing opinion was that associations were dying out. The obituaries of association life in the Netherlands had already been written, so to speak. I have never believed that. Yes, if an association does not move with the changing needs of its members, it becomes less relevant and runs the risk of becoming redundant. We at the NVvR are very much aware of that." The professional association realised that members' questions and themes have changed in recent years and is responding accordingly.

Themes

Whereas it used to be taken for granted that you would be a member and contribute to a professional association, the expectation and need of members is changing. "We see that people are less and less inclined to do structural work for the association. But if you work in a more campaign-oriented way, you can still get a lot of people to join. If you ask the right questions, you see that people who are often extremely busy are willing to make time, because it concerns subjects that affect them, that concern them. That is how we want to organise our professional association, more around themes, there are many possibilities", says Van Rhee.

"An association becomes more 'powered by' members, rather than a standard 'life time membership'." The reorientation contributes to that strategy of continuing to offer value to members. "Many of the topics we were dealing with are now sufficiently well known to our target group. That means we have to look at new topics and themes. That is what we are looking at now. What are interesting new topics, what can we build up in terms of knowledge and how can we link our members to these."

Minder complexiteit, een betere band met leden

“We hebben veel meer inzicht in wat leden doen en willen. We zien eenvoudiger wie de actieve leden zijn en kunnen daardoor anderen actiever proberen te betrekken. Die activatie is een van onze communicatiedoelstellingen en daar helpt dit systeem ons bij.”

  • Inzicht in wat leden willen en doen
  • Eenvoudig leden activeren
  • Geen gedoe
Vrouw in toga

Complex customised solutions

In order to be able to adapt to the needs of members, it is necessary to know who those members are and what motivates them. When Van Rhee started working for the NVvR in 2006, they were working with Excel lists and a software programme "that was also used by the local tennis club".

Systematically the NVvR looked for a way to get more grip on its membership administration. Van Rhee was closely involved in this in various roles. "We mainly looked to simplify the financial structures in particular, as this is a complex component within our association. For a while, we worked with various customised solutions that involved all sorts of complicated constructions and situations. At the time, we had a board that could not make up its mind what it wanted to do and what it did not want to do, so it did everything. This resulted in numerous ways to collect contributions, for example. In the end, there was such a tangle of software that you didn't really know what to expect when you pressed a certain button."

Security is key

Prompted by budget cuts on the one hand and the growing awareness of the importance of online security on the other, the NVvR went in search of an alternative. The association preferred to return to one software package that offers simplicity and is well secured. "Judges and public prosecutors work in such a sensitive and confidential environment that their own personal security should never be compromised by us." The Platform Platform helps to achieve this.

NVvR plaquette

Improved financial processing

Van Rhee was appointed chairman of The Dutch Association in April 2022, the association of Dutch associations (comparable to the ASAE), of which Procurios is also a partner. "Because of this, I already knew some suppliers and solutions, but only after a presentation by Procurios at a meeting, we actually started talking to them."

The NVvR is impressed with the financial system in the Procurios Platform. "This allows us to manage our membership fees and everything around it very well. Much better than we ever could. As a result, we are now able to collect 100 percent of our contributions. In fact, we even received a little more, because we could now see that there were still some arrears in payment," says Van Rhee.

New possibilities have come up, such as iDeal payments (a very popular Dutch online payment service), but what is more important is that there is far more insight. "I can now ensure that we really have done everything we need to do, before sending a second reminder or calling to say that a member has not yes paid its membership fee. I couldn't do that before, because there were so many systems, options and possible errors that could creep in that I couldn't guarantee that the information I had about a payment was actually correct." Moreover, the NVvR has simplified the membership fee structure, introduced direct debit and simplified many complex discounts, making it more manageable now.

Personal approach

In addition, the Procurios Platform offers more advantages. "We have much more insight into what members do and want. It is easier for us to see who the active members are and therefore we can try to involve others more actively. That activation is one of our communication goals and this system helps us with that." Moreover, it allows for more personal contact, something that is very important to Van Rhee and the NVvR. Of the 2400 judges and 800 prosecutors in the Netherlands, some 70 per cent are members of the association. "That means that we are not very big in terms of numbers and that you could call all members if you would want to. That you are able to be in touch with them personally. That is what is important to me. When one of our members calls, I want to know immediately with whom I am dealing. That increases the feeling of community. That's why we never address our members as 'Dear Sir or Madam', but always personally."

Echte betrokkenheid

"Wanneer een relatie transactioneel wordt of voelt, is het geen club meer. Een emotionele benadering is echt onmisbaar om als vereniging waarde te bieden aan je leden."

Paleis van Justitie Amsterdam

Club feeling

Although some small things do not yet work as the NVvR would like, the Procurios Platform helps the association to realize the personal approach, because it makes all information from and about a member available in one central place. "When someone calls, I can immediately see who it is and what he or she is doing, instead of having to pull pieces of information from systems all over the place," says Van Rhee. The reason why the NVvR finds this personal approach so important is because of the nature of their members' profession. "Judges and public prosecutors are loners, often in organisations where they may work with many colleagues, but they bear a great deal of individual responsibility and that can sometimes feel lonely," explains the NVvR director. "Then it is nice to have a club where people know who you are and what concerns you. It is important that we as an association can respond to what they are doing. That we know what the needs of each individual member are and what issues they are dealing with."

Renewal

According to Van Rhee, the added value of the association lies in the emotional connection with its members. "Functionally, they can go anywhere and when a relationship becomes or feels transactional, it is no longer a club. An emotional approach is really indispensable for an association to offer value to its members." The NVvR is steadily moving forward with innovations to meet the wishes and needs of members. First the website will be updated and eventually Van Rhee hopes to think further with Procurios about new steps that fit the personal approach in which the NvVR puts so much energy.

Klantverhalen: Dit vinden onze klanten van het Procurios platform

Karin Burghouwt bij Koninklijke VEMW

Door zo intensief samen te werken met het team van Procurios kregen we veel inzicht in hoe te beginnen, waar de kostbare tijd in te investeren en te ontdekken wat echt nodig is en wat niet

Profielfoto van Karin Burghouwt
Karin Burghouwt secretaris verenigingszaken bij Koninklijke VEMW

Ulrich Leutbecher bij Oiko Credit

De kracht van Procurios is de flexibiliteit van het platform door de producten en add-ons. Hierdoor is het makkelijk uit te breiden en aan te passen aan je wensen.

Profielfoto van Ulrich Leutbecher
Ulrich Leutbecher Global Web Support coördinator (voormalig) bij Oiko Credit

Grégory Marchandise bij

Procurios zorgt er voor dat onze bezoekers / leden content op maat van hun interesses ontvangen; zowel via de website als in mailings. Dit leidt tot een verdubbeling van engagement op e-mails.

Profielfoto van Grégory Marchandise
Grégory Marchandise Digital Manager - Expert Content Marketing | Marketing Technology bij

Marjan Sewradj bij KNCV

We hebben een ingewikkelde ledenadministratie en veel partijen zeiden dat Procurios ons kon helpen. Dat bleek te kloppen!

Profielfoto van Marjan Sewradj
Marjan Sewradj ledenadministrateur bij KNCV

Vincent Stoops bij Davidsfonds

Procurios heeft zowel de technische kennis als het zakelijk inzicht om te begrijpen wat onze organisatie nodig heeft

Profielfoto van Vincent Stoops
Vincent Stoops adjunct-directeur bij Davidsfonds

Folko de Haan bij GroenLinks

Het systeem werkt gebruiksvriendelijk en neemt ons erg veel werk uit handen. Het is logisch van opzet: je komt er snel achter hoe alles werkt.

Profielfoto van Folko de Haan
Folko de Haan datamarketeer bij GroenLinks

Pascale Braeckman bij Willemsfonds

Wij zijn heel tevreden over de samenwerking met Procurios en raden het zeker aan bij andere verenigingen: doordat het één systeem is worden er veel minder fouten gemaakt

Profielfoto van Pascale Braeckman
Pascale Braeckman communicatiemedewerker bij Willemsfonds

Liesbeth Baldee bij

Procurios bleek de goede match te zijn door niet alleen betaalbare software en de mogelijkheden ervan, maar ook omdat het systeem heel toegankelijk in gebruik bleek te zijn.

Profielfoto van Liesbeth Baldee
Liesbeth Baldee office manager bij

Sophie Bijloos bij NVZD

We werken goed samen, Procurios zoekt naar de beste kwaliteit, denkt met je mee en het systeem is makkelijk in gebruik.

Profielfoto van Sophie Bijloos
Sophie Bijloos beleidsmedewerker bij NVZD

Gieneke Flohr bij ChristenUnie

Doordat we nu alle informatie in één systeem hebben staan, kan er veel meer automatisch. Ik hoef me geen zorgen meer te maken over koppelingen en wat er mee mis kan gaan. Dat scheelt een hoop uitzoekwerk!

Profielfoto van Gieneke Flohr
Gieneke Flohr data-adviseur bij ChristenUnie

Floris van Overveld bij

Wat ik bijzonder prettig vond aan de samenwerking met Procurios, is dat zij verenigingen met al hun eigenaardigheden écht snappen.

Profielfoto van Floris van Overveld
Floris van Overveld Directeur bij

Roel Mathies bij Milieudefensie

Onze droom is dat we ooit met alle duizenden leden één-op-één kunnen communiceren. Met het CRM van Procurios groeien we daar naar toe.

Profielfoto van Roel Mathies
Roel Mathies coördinator servicelijn bij Milieudefensie

Jeffrey Teggelove bij VODN

Door het Procurios platform kunnen we nu veel zelf, voornamelijk gericht op de communicatie met onze leden: uitnodigingen sturen, bijeenkomsten organiseren, ruimtes reserveren, etc.

Profielfoto van Jeffrey Teggelove
Jeffrey Teggelove algemeen secretaris bij VODN

Stephan Loerke bij

Veel organisaties denken dat ze uniek zijn en dat pasklare software zoals het Procurios platform hen zal beperken, maar het is net het tegenovergestelde!

Profielfoto van Stephan Loerke
Stephan Loerke CEO bij

Nynke de Monchy bij

Wij zijn niet over één nacht ijs gegaan en hebben zorgvuldig voor de software van Procurios gekozen. Het werken met het Procurios Platform is erg prettig. Er zijn vele mogelijkheden.

Profielfoto van Nynke de Monchy
Nynke de Monchy communicatiemedewerker bij

Raimond Fifis bij MOS

We houden meer energie over voor inhoudelijke zaken die bijdragen aan een toekomstbestendige vereniging

Profielfoto van Raimond Fifis
Raimond Fifis directeur bij MOS

Dirk De Man bij ZORG.tech

Procurios ontwikkelde voor ons een geheel nieuwe catchy website die door zowel medewerkers als onze leden zeer gesmaakt wordt

Profielfoto van Dirk De Man
Dirk De Man secretaris bij ZORG.tech