Always there for you

Our help desk is always ready to help you!

  • Base SLA
  • 24/7 monitoring

Base SLA: Availability

Every customer of our solution gets the Base SLA. You don't even have to pay extra for it. The Base SLA grants you access to our help desk during office hours and helps you with your platform, fixing bugs and resolving interruptions.

Tip: the current status of your platform is always visible on status.procurios.cloud

User questions

Do you have questions about using our platform? We'll gladly help you. With clear instructions and/or manuals our help desk will get you started.

Bugs and technical difficulties

Have you noticed a bug on the Procurios Platform, or are you experiencing a technical difficulty that you can't seem to fix? Notify our help desk and we will make sure the issue is resolved as soon as possible.

Response times

  • Maximum two working days for normal questions or bugs
  • Maximum one day for high-priority issues
  • Maximum four hours for urgent issues that block primary processes

4-weekly release

Every four weeks, your platform is updated to the newest stable version of the Procurios Platform. You won't have to do anything and you're always up-to-date!

24/7 monitoring

We're keeping an eye on things 24/7. That means that we often find technical difficulties before you even notice them. That allows us to act faster and keep your platform up and running.

Uptime of 99%

With an availability (uptime) of 99%, we guarantee optimal access to your platform. When we perform maintenance, we do so outside office hours whenever possible. We carry out minor updates on a regular basis between 10:00 PM and 11:00 PM. Disruption to processes is minimal during this time. We announce major updates in advance.

For our customers: How to find support

📋

Guides

Forgot how to perform a task or want to onboard a new colleague? In our help center you'll find guides to get you started quickly. 

🛟

Support

Can't figure it out with the guides in the help center, or found a bug that needs fixing? Get in touch and we'll help you out.

💡

New requests

Our consultancy services help you reach your goals. We're your strategic partner — we examine your online challenges and design the solution you need. 

Cookies on our website

Procurios uses cookies on this website. With these, we process personal data, such as your IP address. We use cookies, for example, to ensure the website functions properly, to remember your preferences, to measure how visitors use the website, and to show you relevant advertisements. You can adjust your preferences and consent yourself via 'Customize'. Here you can also see which cookies are involved. For more information, please also read our privacy statement.

Cookie settings

Essential cookies 15 cookies

You receive strictly necessary cookies, because they are necessary for the proper functioning of this website. You cannot disable these cookies.
Name Vendor Description Expiry
CONSENT Google

Tracks whether consent has been given for the use of cookies by Google, for example for the use of embedded YouTube video, Google Maps, reCAPTCHA, or Google Fonts

 20 years
PBSESSION Procurios Saves the visitor's preferences for the current session 2 hours
PREF Google This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. 8 months
ProBaseUserLanguage Procurios Saves the visitor's language preference 1 year
SOCS Google Stores a user's state regarding their cookies choices 13 months
VISITOR_INFO1_LIVE Google Tries to estimate the users' bandwidth on pages with integrated YouTube videos. Also used for marketing 179 days
YSC Google

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

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accept-cookies Procurios

Saves the visitor's cookie preferences (deprecated).

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cachekey Procurios Prevents logged in users from seeing a cached site 1 month
pb-sa-* Procurios Maintains control over access to the website Current session
pbSurvey* Procurios Keeps track of whether or not a non-logged-in visitor has completed a survey 1 year
pbTrackId* Procurios Identification of logged in users 1 month
probase_notice Procurios Stores whether there is a notification for the user 1 day
procurios-consent Procurios Saves the visitor's cookie consent 6 months
rememberDevice2FA* Procurios Stores whether it is a trusted device for 2FA Variable

Preferences 1 cookies

This website stores your preferences so they can be applied during your next visit.
Name Vendor Description Expiry
platformCalculator Procurios Saves the entered values ​​of the price calculator 1 week

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This website analyses how it is being used, so that its functionality can be amended and improved. The data collected is anonymous.
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_gali Google

Used by Google Analytics to determine which links on a page are being clicked

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_gat* Google Used to monitor number of Google Analytics server requests when using Google Tag Manager 1 minute
_gid Google ID used to identify users for 24 hours after last activity 24 hours

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This website analyses your visit, so its content can be tailored to your needs.
Name Vendor Description Expiry
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Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

 4 months
_gac_* Google Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together. 90 days
_gcl_au Google Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months
_gcl_aw Google

Google uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.

 90 days
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Google uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.

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These cookies enable us to get insights about the business use of our website, based on IP addresses of the website visitors. This cookie helps us know if you are a first-time visitor or a recurring visitor. 

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_li_ses* Leadinfo

These cookies enable us to get insights about the business use of our website, based on IP addresses of the website visitors.

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li_adsId LinkedIn

The LinkedIn Ads ID (li_adsid) is used to support conversion tracking. This ID only applies to website traffic from outside the EU, EEA, Quebec and British territories. When a member revisits a website with an Insight Tag after the event, a new LinkedIn Ads ID is generated.

 5 months
li_fat_id LinkedIn

Indirect ID for LinkedIn users to track conversions and for retargeting and analytics.

 30 days
mod_campaign_profile_id Procurios

Identifies visitors so that actions can be linked to a user as soon as he or she makes himself known.

 6 months
pbVisitorID Procurios Identification of returning visitors 1 year

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