Always there for you

Our help desk is always ready to help you!

  • Base SLA
  • Premium SLA options
  • 24/7 monitoring

Base SLA: Availability

Every customer of our solution gets the Base SLA. You don't even have to pay extra for it. The Base SLA grants you access to our help desk during office hours and helps you with your platform, fixing bugs and resolving interruptions.

User questions

Do you have questions about using our platform? We'll gladly help you. With clear instructions and/or manuals our help desk will get you started.

Bugs and technical difficulties

Have you noticed a bug on the Procurios Platform, or are you experiencing a technical difficulty that you can't seem to fix? Notify our help desk and we will make sure the issue is resolved as soon as possible.

Response times

  • Maximum two working days for normal questions or bugs
  • Maximum one day for high-priority issues
  • Maximum four hours for urgent issues that block primary processes

4-weekly release

Every four weeks, your platform is updated to the newest stable version of the Procurios Platform. You won't have to do anything and you're always up-to-date!

24/7 monitoring

We're keeping an eye on things 24/7. That means that we often find technical difficulties before you even notice them. That allows us to act faster and keep your platform up and running.

Uptime of 99%

With an availability (uptime) of 99%, we guarantee optimal access to your platform. When we perform maintenance, we do so outside office hours whenever possible. We carry out minor updates on a regular basis between 10:00 PM and 11:00 PM. Disruption to processes is minimal during this time. We announce major updates in advance.

Tip: the current status of your platform is always visible on status.procurios.cloud

SLA options: Extended and Professional

If you need extra support, you can upgrade to a premium SLA. A premium SLA shortens your initial response time and, on top of the continuous monitoring already included, gives you access to our help desk outside office hours for high-priority issues. We offer two premium SLAs: Extended and Professional.

Feature vergelijking
Features Extended Professional
For urgent matters Blocking primary processes 2 working hours 1 working hour
For a high priority Annoying, but not blocking 4 working hours 2 working hours
For normal priorities Question or but, not blocking 1 work day 4 working hours
Discount on Service Add-ons To get the best of your platform, we advice customers to invest in regular maintenance, training and advice. 10% 20%
4-weekly release Your platform is updated to the most recent stable version of the Procurios Platform every four weeks. Available Available
24/7 monitoring We monitor your Platform 24/7. That helps us to detect issues before you even notice it. Available Available
Uptime With an uptime of 99% we guarantee that the availability of your Procurios Platform is high as can be. You won't have to worry that your website or work processes are interrupted. 99% 99%
Price € 165 per month € 260 per month

For our customers: How to find support

📋

Guides

Forgot how to perform a task or want to onboard a new colleague? In our help center you'll find guides to get you started quickly. 

🛟

Support

Can't figure it out with the guides in the help center, or found a bug that needs fixing? Get in touch and we'll help you out.

💡

New requests

Our consultancy services help you reach your goals. We're your strategic partner — we examine your online challenges and design the solution you need. 

Cookies on our website

Procurios uses cookies on this website. With these, we process personal data, such as your IP address. We use cookies, for example, to ensure the website functions properly, to remember your preferences, to measure how visitors use the website, and to show you relevant advertisements. You can adjust your preferences and consent yourself via 'Customize'. Here you can also see which cookies are involved. For more information, please also read our privacy statement.

Cookie settings

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You receive strictly necessary cookies, because they are necessary for the proper functioning of this website. You cannot disable these cookies.
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PBSESSION Procurios Saves the visitor's preferences for the current session 2 hours
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ProBaseUserLanguage Procurios Saves the visitor's language preference 1 year
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Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

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This website analyses how it is being used, so that its functionality can be amended and improved. The data collected is anonymous.
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Google uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.

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Google uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.

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The LinkedIn Ads ID (li_adsid) is used to support conversion tracking. This ID only applies to website traffic from outside the EU, EEA, Quebec and British territories. When a member revisits a website with an Insight Tag after the event, a new LinkedIn Ads ID is generated.

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li_fat_id LinkedIn

Indirect ID for LinkedIn users to track conversions and for retargeting and analytics.

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Identifies visitors so that actions can be linked to a user as soon as he or she makes himself known.

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pbVisitorID Procurios Identification of returning visitors 1 year

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