Always there for you

Our help desk is always ready to help you!

  • Base SLA
  • Extended SLA
  • 24/7 monitoring

Base SLA: Availability

Every customer of our solution gets the Base SLA. You don't even have to pay extra for it. The Base SLA grants you access to our help desk during office hours and helps you with your platform and fixes bugs or interruptions.

User questions

Do you have questions about the usage of our Platform? We'll gladly help you. With clear instructions and/or manuals our help desk will get you started.

Bugs and technical difficulties

Noticed a bug on the Procurios platform, or are you experiencing a technical difficulty that you can't seem to fix? Notify our help desk and we will make sure the issue is resolved at the soonest convenience.

Respons times

  • Maximum two working days for normal questions or bugs
  • Maximum one day for high priority issues
  • Maximum four hours for urgent issues that block primary processes

4 weekly release

Every four weeks your platform is updated to the newest stable version of the Procurios Platform. You won't have to do anything and you're always up-to-date!

24/7 monitoring

We're keeping an eye on things 24/7. That means that we often find technical difficulties before you even notice them. That allows us to act faster and keep your platform up and running.

Uptime of 99%

With an uptime of 99% we guarantee that the availability of your Procurios Platform is high as can be. You won't have to worry that your website or work processes are interrupted.

Extended vs Professional: Extended SLA's

When you're looking for extra service, you can choose the extended SLA. The Extended SLA shortens your first reaction time. Besides the continuous monitoring of your platform, we're also available outside of office hours for high priority problems. We offer two versions; Extended and Professional.

Feature vergelijking
Features Extended Professional
For urgent matters Blocking primary processes 2 working hours 1 working hour
For a high priority Annoying, but not blocking 4working hours 2 working hours
For normal priorities Question or but, not blocking 1 work day 4 working hours
Discount on Service Add-ons To get the best of your platform, we advice customers to invest in regular maintenance, training and advice. 10% 20%
4-weekly release Your platform is updated to the most recent stable version of the Procurios Platform every four weeks. Aanwezig Aanwezig
24/7 monitoring We monitor your Platform 24/7. That helps us to detect issues before you even notice it. Aanwezig Aanwezig
Uptime With an uptime of 99% we guarantee that the availability of your Procurios Platform is high as can be. You won't have to worry that your website or work processes are interrupted. 99% 99%
Prijs € 250 per month € 150 per month
  • The help desk

    for all your questions and problems

    Having troubles or found a bug? Contact our help desk and we'll take care of it.

    Create a ticket Create a ticket
  • Manuals

    for users

    Not sure how something works, or training a new coworker? Our help center offers you a wide variety of manuals that get you started.

    Discover our Help Center Discover our Help Center
  • Consultancy

    for reaching your goals

    Our Consultancy Services help you tackle the digital world. With several included services you can rely on a partner that challenges you.

    Discover our offers Discover our offers

Sign up to our newsletter